The one thing we did learn as part of the initial review is that your small group was at the bar in the early evening hours for cocktails and appetizers and then they left for dinner off premise.
I am in the process of gathering all the information so that we can properly ascertain what happened and how we could have been better prepared to serve your group as well as the other hotel and wedding guests. I have also spoken with our bartender who served you and your small group this past Friday. I have taken the time to share your comments with our F&B manager who was onsite and helped coordinate the event for you. We always appreciate the feedback from our customers and use that feedback to make improvements with our operational departments. Hasan General Managerĭear Guest - Thank you for taking the time to post your comments on Tripadvisor. Warmest regards and wishing you and your family a joyous holiday season! Syed E. I truly hope that you will give me a call at 33 (my direct office line) and an opportunity to regain your trust. I will always face our shortcomings head-on and will always humbly face our customers who did not have a positive experience. Please let me know if there is anything I can do for you, in some small way, to regain your confidence in our team. I again regret that your experience with us was less than satisfactory and I apologize to you profoundly. As you can see from the many, many positive comments posted by our guests on this social media platform, the Hotel Indigo Naperville is an excellent hotel that consistently gets high praise for its fine product and service delivery. Please rest assured that we take your feedback very seriously and our team takes pride in their work and in pleasing our esteemed guests. All these are unacceptable and we have addressed each item with our management team despite the fact that these issues occured over two months ago.
In any event, I am disappointed that you encountered several issues ranging from not getting the breakfast to the condition of the terry in the bathroom to the broken toilet seat. We regret that very much as we would have responded much sooner. I am not sure why your comment did not appear sooner or why we did not receive any correspondence from you sooner. My only concern is that your comment was posted on Tripadvisor yesterday, when in actuality you stayed with us in early October. You turned my troubles into smiles! More Show lessĭear Guest - Thank you for your feedback as we welcome any opportunity to improve upon our services in any way we can.
Naperville il hotel indigo free#
It is perfectly located, offers free parking (although you won’t need a car here), has a stunning, roomy lobby and sitting areas, delicious breakfast, and has a staff that treats you like family! Happy New Year to the staff of Hotel Indigo Naperville Riverwalk. If you are ever in the area, give the Hotel Indigo a try. This hotel staff is like no other I have ever experienced. Pontrelli checked in every day asking us for updates on our situations and offering his help with anything we needed, which we often took him up on. The little things like the complementary bags of toiletries and free breakfast vouchers really cheered us up. However, I will say that the staff of Hotel Indigo, especially operations manager, James Pontrelli went above and beyond any expections I had to help rectify our situation. It would take me pages to explain all the troubles we were dealing with both personal and travel wise. After a serious of unfortunate travel events and spending our first night in the airport, we arrived at Hotel Indigo, very frazzled and without our luggage.
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